Many times, wayfinding defaults to facility employees.

Employees make the most expensive wayfinding system in any facility. And, depending on the employee delivering the wayfinding information, the quality of their response could vary considerably for the visitor.
Picture…

…a young woman driving up to your hospital with her grandmother, who appears to be having a heart attack. The granddaughter wants to find the Emergency department as quickly as possible.
Ask yourself…

• How easy is it to find the hospital from surrounding streets?
• How easy is it to identify the Emergency entrance?
• Can the granddaughter leave her car at the Emergency entrance while she accompanies her grandmother into the hospital?
• If not, must the grandmother enter the Emergency department alone?
• How far away must the granddaughter park?
• How easy will it be to find the Emergency Department when the granddaughter returns to the hospital after parking the car?

Return to Frustration & Inefficiency

Example #3
Wayfinding — Beyond Sign Design